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We want you to be very happy with your purchase from Naturecan.tr.

If you experience any problems, please contact us so we can help you fix it .

WHICH PRODUCTS CAN BE RETURNED?

Since the product is a consumable, returns cannot be accepted for opened or used products.

If you have unopened and unused products that you would like to return, please contact our team at support-tr@naturecan.com within 7 days from the date you receive the product.

HOW CAN I RETURN AN ITEM?

Please contact our customer service team and we will inform you about the next steps.

Our returns address may differ for some products, so please contact us before sending any items back to us.

ARE THERE ANY FEES FOR RETURNS?

If the product is not damaged, you will be responsible for the return shipping cost.

Damaged products are returned free of charge and detailed information will be given to you after you contact us.

HOW WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned product.

Your refund will be processed and automatically charged to the original payment method within 3-5 business days.